Privacy Policy
Version 1 · effective 24 September 2026 · applies in every country unless a country version says otherwise
We collect what the law and your account require, share it only with the firms you choose and the providers that run the platform, and never sell it.
1. Who is responsible for your data
eTrade Afrique is responsible for the personal data we process to run the platform. When you open an account with a broker or custodian, that firm is also responsible for the data it receives from you through us.
2. What we collect
- Account data: name, email address, password (stored only as a secure hash).
- Application data: the details a firm requires to open your account, such as date of birth, address, occupation, source of funds, tax residence, and your declarations.
- Identity verification result: whether your identity was verified, and how. Our verification partner processes your identity document and selfie; we do not store images of your ID or your biometric data.
- Documents you or a firm add to your file, such as contract notes and statements.
- Activity: orders, account events, notifications, and a record of each agreement you give.
- Technical data: device and browser information and security logs. Analytics only if you allow it.
3. Why we use it
- To provide the platform and the accounts you ask for (contract).
- To verify identity and prevent money laundering and fraud (legal obligation).
- To keep records the law requires (legal obligation).
- To keep the platform secure (legitimate interest).
- For analytics, only with your permission (consent).
4. Who we share it with
- The firms you choose: your application and verification result, only after you consent to share them with that firm.
- Service providers that run the platform, under contract and only to provide their service: database and authentication hosting (Supabase), website hosting (Vercel), identity verification (Sumsub), and email delivery (Resend).
- Regulators and authorities, where the law requires it.
We do not sell your personal data, and we do not use it for advertising.
5. Where it is stored
Our database is hosted in Canada, and some providers process data in other countries, including the United Kingdom, the European Union and the United States. Where data leaves your country, we rely on the safeguards the law requires, such as contractual protections.
6. How long we keep it
As long as your account is open, then for as long as the law requires, which for securities and anti-money-laundering records can be seven years after the relationship ends. Then it is deleted or anonymised.
7. Your rights
Depending on where you live, you may ask to see, correct or delete your data, to object to or restrict how we use it, to take a copy of it, and to withdraw consent at any time (which does not affect what was done before). Some data must be kept by law even if you ask us to delete it. Write to support@etradeafrique.com.
You may also complain to your data protection authority, for example Ghana's Data Protection Commission, Nigeria's Data Protection Commission, the UK Information Commissioner's Office, or your EU supervisory authority.
8. Security
Access to your data is restricted by role and firm, every sensitive action is logged, and data is encrypted in transit. No system is perfectly secure; if a breach affects you, we will tell you and the authorities as the law requires.
9. Changes
We will tell you about material changes. Each version is kept.
10. Contact
support@etradeafrique.com