Terms of Use

1. Who we are and what we do

eTrade Afrique ("we", "us") operates an online platform that connects investors with licensed brokers and custodians. We are a technology platform. We are not a broker, a custodian, a bank or an investment adviser.

• Brokers licensed in each market execute your orders on the exchange.
• Custodians licensed in each market hold your cash and securities in your own name.
• We carry your instructions to the firm you choose. We never hold your money or your securities, and we never trade for you.

2. Who can use eTrade Afrique

You must be an adult under the laws of your country of residence, able to enter into a binding agreement, and not barred from investing by any law or sanction. We may decline or close an account where the law requires it.

3. Your account

• Keep your password private. You are responsible for activity under your login.
• Tell us immediately at support@etradeafrique.com if you think someone else has used your account.
• One person, one account. You may not open an account for someone else except where a product for that purpose exists (for example, an account for a child) and the law allows it.

4. Verifying your identity

To open an account with a firm, you must complete identity verification and the firm's application. We check your identity once, with our verification partner, and share the result and your application only with the firms you choose, with your consent each time. Each firm makes its own decision whether to open your account.

5. Orders

• You decide what to buy or sell. We do not give investment advice, and nothing on the platform is a recommendation.
• The price shown before you confirm is an indication. The price you pay is the price the broker achieves on the exchange, within any limit you set.
• Orders placed outside market hours are queued for the next session.
• A trade is final once the broker has executed it on the exchange.

6. Fees

Before you confirm an order, we show the fees that apply: exchange and regulatory levies, the broker's commission and any taxes. A firm's account fees (for example, a custody fee) are shown before you open an account with it. Where a fee is marked as an estimate, the firm has not yet confirmed it in writing.

7. Your money and your securities

Your cash is held by your custodian, or moves directly between your bank and your broker. Your securities are registered in your name at the central securities depository. eTrade Afrique never receives, holds or controls your money or your securities.

8. Complaints

You can raise a complaint in the app, on our website or at support@etradeafrique.com. You receive a reference number straight away. Our Complaints Policy explains how complaints are handled, how long it takes, and how to escalate to your regulator if you are not satisfied.

9. Our responsibility

We take reasonable care to run the platform securely and to carry your instructions accurately. We are not responsible for market movements, for a firm's decisions, or for losses caused by events outside our reasonable control. Nothing in these terms limits any right you have that the law does not allow us to limit.

10. Changes

We may change these terms. We will tell you before a change that affects you takes effect, and ask you to agree again where the law requires it. Each version is kept, and we record which version you agreed to.

11. Law and disputes

These terms are governed by the laws of the country where your account is held, unless the law of your country of residence gives you rights that cannot be excluded.

12. Contact

support@etradeafrique.com